Product Suites See our 4 Suites and 33 Products

Product Suites See our 4 Suites and 33 Products

April 20, 2023 Forex Trading 0

what is sprinklr used for

Our Live Slide™ technology helps you quickly create slides of live, real-time social and business data and content that are easily accessible for all stakeholders, empowering you to tell your story in a visually compelling way. Make decisions based on proactive, AI-powered research, based on the most complete set of customer experience data. The world’s leading digital-first, proactive customer experience solution. A proven track record of success with the world’s largest enterprises powered by rapid innovation, extensive customizability and seamless integrations with third-party tools and systems. As a result, the program’s original concerns about rigorous reporting requirements and multi-channel marketing campaign analytics have been alleviated by the experience. Campaign attribution and return on investment analysis have been made much easier thanks to the tool’s ease of use for myself and my colleagues.

Encourage employees to share and affirm your brand positioning with an advocacy site featuring exclusive content and experiences — then measure your program performance and optimize with reporting insights. Discover what brings in-store customers back — or drives them away — at everything from individual locations to global regions with real-time feedback that spotlights how customers feel when they meet your brand face-to-face. A simple to use and deploy, yet premium, customer service solution for channel unification across 13+ of the most widely used channels – social, messaging, chat, email, and voice.

Social media and marketing management are the primary functions of Sprinklr in our communications department. However, we do use it to communicate relevant information with other divisions of our organization. Planning and rearranging our daily, weekly, and monthly routines have become automatic for us. Customer service is quick to answer our questions and aid us in solving any problems that may arise. The Social Listening work flow is great It makes it very easy to monitor and act on untagged mentions across platforms, Its post tagging, reporting, and social listening functions are incredibly powerful. And today, we’re on a journey to un-silo every customer-facing team and unlock the true meaning of exceptional customer experience.

what is sprinklr used for

There are also some content formats, such as poll, that I can’t post with the software, something that makes my life pretty hard. Platform APIs do not support some features, such as Instagram story videos. You may have to give up Sprinklr and use native apps in some cases because of this lack of support. It’s not cheap to use Sprinklr if you’re a big brand that needs to run a lot of listening queries.

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Hear the real-time voice of your customers and listen to topics of interest across social, digital, and traditional channels — then use AI to enrich that data and surface actionable insights. Improve cross-platform customer experiences and reduce agent caseloads by letting customers share knowledge in digital communities — which you can customize and quickly moderate, all in a single application. Gain actionable contact center insights, enhance workforce engagement and deliver exceptional CX. Biggest issue is some of the less intuitive features or questions are not able to be answered by their reps since they are still learning the product.

Customers have the ability to store Sprinklr’s platform data for a rolling 12-, 36-, or 84-months to meet operational or regulatory compliance needs for Account or Listening data. Sprinklr provides a robust list of RESTful web service APIs to integrate data and execute processes with any external system. Developers can also create applications to interact directly with Sprinklr by signing up on the developer portal.

  1. “IKEA is a huge ecosystem, lots of things are happening in lots of places, constantly.
  2. Official partner and Unified-CXM platform provider for BWT Alpine F1® Team.
  3. Display transforms data and content into insightful, impactful experiences through an interactive digital signage solution for retail, DooH (digital out-of-home), stadium, broadcast TV, and command centers.
  4. Developers can also create applications to interact directly with Sprinklr by signing up on the developer portal.

However, we know that  businesses may choose to use only one or two of the functionalities offered, while others may decide to deploy the entire platform. The size of your enterprise and the amount of users will also determine the final price. It should be noted that Sprinklr tends to be pricier than its competitors. There is the RFP process that will occur with the Sprinklr team that will define the terms, licenses, and pricing for your company. These processes can be tricky and time consuming, however, at Saas Advisor, this is our specialty. Increase ROAS against business outcomes and across siloed teams using integrations, AI, and automation that fuel collaboration, unify reporting, and manage brand risk via approval processes, structured roles, and enterprise governance.

Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle. Analyze every conversation instantly to surface the best suggestions, predictions, and warnings agents need to improve productivity — and solve customer issues faster. This website is using a security service to protect itself from online attacks. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. These examples are programmatically compiled from various online sources to illustrate current usage of the word ‘sprinkling.’ Any opinions expressed in the examples do not represent those of Merriam-Webster or its editors. That’s the software the company I work for chose to use (it’s not my choice).

Redefine service as a proactive, digital-first experience on the native channels that your customers love. Display transforms data and content into insightful, impactful experiences through an interactive digital signage solution for retail, DooH (digital out-of-home), stadium, broadcast TV, and command centers. Reveal exactly how consumers interact with your brand and act immediately on visual intelligence (including tracking and detecting any misuse of brand logos or likeness) to power more meaningful communication across digital channels. Analyze the performance of posts, engagement of audiences, and key characteristics of content against competitors or other best-in-class brands — including which of your competitors’ messages lead the pack and why.

Building the world’s most loved enterprise software company

As the only unified customer experience management platform (Unified-CXM), Sprinklr helps the world’s biggest companies- and now the most beloved teams- make their customers and fans happier. Across 30+ digital channels, our industry-leading AI creates insights for deeper and more real-time customer and fan experiences. Uncover real-time consumer, product, and market insights to build great products, drive brand loyalty and deliver great customer experiences.

Orchestrate on-brand global marketing campaigns across social, digital and traditional channels to drive higher marketing ROI. Increase the ROI of your content with AI-powered integrated insights and reuse; save time by enabling agile marketing with automated workflows; and manage brand risk with enterprise governance. Unlock AI-powered, real-time contact center analytics — and uncover the actionable insights to trigger improvements in proactive customer care and reduce inbound contact volume. Shift customers from IVR to cost-effective digital channels like web chat, SMS, email, and WhatsApp — where conversational AI bots create faster and more reliable experiences.

However, their response time is always exceptional and they continue to work on the issue or education until there is a solve. Finally, we were fortunate enough to shell out for the enterprise solution, but it is on the expensive side. More cost effective credentialing significantly impact the features, which is a bummer for teams who can’t afford the top level tiers. Reporting is outstanding, and covers off all major needs of an enterprise social team.

what is sprinklr used for

Customized AI models, augmented by generative AI and enriched by five years of annotation, optimization, and feedback built on the back of customer experience data. Empower your customer service teams to deliver consistently delightful experiences across every touchpoint. Interpret data from all channels on one platform – and turn actionable insights into better experiences. There is a better way to keep up with the exponential growth of data on dozens of modern channels – and meet the rising demands of customers. You must have a meeting with the Sprinklr team to discuss your business needs to receive that information.

Unify your front-office teams, tools and touchpoints with a unified customer experience management platform

Contact us today, and we’ll create a customised proposal that addresses your unique business needs. Deliver personalised experiences at scale – while keeping costs under control. Official partner and Unified-CXM platform provider for BWT Alpine F1® Team. To go further, you will need to request a meeting with the Sprinklr team to discuss your needs and find a proposal that fits your needs. Sprinklr Sandbox offers an isolated test environment that mimics your live production environment, allowing you to practice with precision, create without consequences, and change with confidence.

Who are Sprinklr’s Competitors?

If you have even just a basic knowledge of the martech world, you will probably have heard of Sprinklr. It is an industry giant that provides multiple services that is rivaled by the likes of Hubspot. It is a complex, powerful tool that allows companies to manage the customer experience from A – Z. However, like most technologies, there are many buzzwords that surround it, but not a lot of clarification on what exactly it can do. A unified workspace for front-office teams, providing a true omnichannel customer experience engine with centralized governance across various markets and business units.

Integrate third-party data to unlock powerful full-funnel insights in a single, consolidated view. Empower Distributed teams (Sales, Location Managers, Field Agents) with a lightweight yet powerful branded experience to engage customers on the digital and social channels they prefer. Reach, engage, and listen to customers across 30+ digital and social channels to maximize engagement and drive revenue. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands. Leverage AI to gather actionable data on how customers feel about your products — surfacing insights from reviews, social channels, or any data source with SKU- or brand-level feedback.

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